Customer service is crucial for any business. Happy customers who bring repeat business for your organization will spend 67% more. It is also much easier and less expensive to retain a current customer than it is to gain a new one. In fact, improving customer retention by just 5% can lead to a 25% increase in profits. There is no denying that quality customer service can improve your bottom line.
If you are a small business owner or leader, it can seem impossible to keep up with customer service demands. You likely have a small team that is already stretched as far as they can go. The good news is, you can offer quality customer service without having to hire more employees. By incorporating AI into your business, you can set up chatbot services to pick up the slack when it comes to customer service.
What are Chatbots?
You can think of chatbots as a virtual assistant for your customers. They are available at all times to answer general questions and provide relevant information. You can program your chatbot to give real-time answers for customer problems or pass complex issues on to your human team members.
Chatbots offer immediate answers in a digital age where speed is valued. They can collect data from customers and pass that information on to your customer service team, so your team members are not starting from scratch. They will already have an overview of the customer’s problem and any solutions they have tried. Chatbots incorporate artificial intelligence and make less mistakes than people do, and they can handle simple interactions to remove these tasks from your employee’s plates.
The Top 3 Chatbot Services
There are more chatbot services being added every year. If you are ready to elevate your customer service efforts, you will need to find the chatbot service that works best for your business. Keep reading to learn about three of the top chatbot services available today.
ChatBot has an easy-to-use, template-based system to integrate chatbots into your current apps and services. You can use the drag-and-drop builder to load questions and answers and determine the bot’s behavior. The chat widget is customizable and integrates with your website or Facebook Messenger account.
The entire setup process can take as little as ten minutes but leads to considerable improvements in your customer service efforts. Pricing starts at just $50 per month, which is significantly less than hiring customer service employees.
If you are looking for a way to guide customers through the buying journey, Bold360 is your answer. This bot can handle any issues your customers face as they make purchases. Like most bots, you can load predetermined questions and answers for the bot to incorporate when interacting with customers. However, this bot is also capable of providing context-based answers for a more natural experience.
This bot integrates with third-party channels to help customers wherever they prefer to communicate. It can use location and device information to better deliver responses and is not limited to scripts.
This chatbot service features easy AI chatbot integration and requires no programming skills. With templates, you can save time while still customizing the experience for your bot. The easy-to-use drag-and-drop interface will have your chatbot up and running in no time.
The reports available with Botsify are impressive. You can quickly spot questions that your bot has a difficult time answering and add to its knowledge base for improved experiences over time. If Botsify is unable to understand an inquiry or provide a solution, it can seamlessly pass a customer over to a human representative. Botsify starts at just $50 per month and offers a wide range of features.
Start Using Chatbots Today!
When it comes to incorporating AI into your business practices, it can be difficult to know where to start. However, the three examples of chatbot services listed here provide easy-to-use and customizable service. The programs will walk you through the setup and integration processes and ensure your chatbot is ready to go. In very little time, you can be better serving your customers and improving your bottom line!